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 After Sales

 Here are related product policies and our after-sales service content, our main products has vinyl roll die cutting machine, plastic die cutting machine, precision die cutting machine, vinyl die cutting machine, steel sheet die cutting machine, high speed die cutting machine, etc.

 Service Policy

12 months guarantee for machine after delivery, except for the conditions as below:

A. Damage caused by the machine being carried by customer’s staff

B. Damage caused during the machine operation by customer’s operator

C. In areas where the voltage is unstable, the parts are damaged because the voltage stabilizer is not used

D. Failure to use the correct voltage, thus causing damage to the machine

E. Damage caused by changing the machine without the consent of the company

F. The machine are not shipped by our company, but are purchased by distributors or other factories

G. Damage caused by self-maintenance and disassembly without the guidance of our technical personnel

H. Natural disasters or irresistible factors

I. Consumable parts are not covered by the warranty, such as cold knife, knife pad, rubber roller, proximity switch, button switch, pneumatic cylinder, heating copper, heating pipe (sheet)

Service Content

Remark:     1.free of charge during warranty period only;     2.charge for overseas customer

 

24-hour Emergency Call

For urgent device bug, please call the service hotline or send us email, we will give you the fastest response.

Repairs And Parts

Faulty parts can be returned to the factory by mail, and we will repair or replace them and send them back to you.

On-site Troubleshooting

Troubleshooting, repair and replacement of faulty parts.

QUICK LINKS

PRODUCTS

CONTACT US

Address: No.66, Kaigui Road, Yushan Town, Kunshan City, Jiangsu Province

Tel : +86 512 55196872 804

WhatsApp : +86 13511636155

Hand phone : +86 13511636155

Skype : live:peng765

QQ: 1692539610

E-mail: michaelpeng@kshxjx.cn

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